OneCare Vermont slapped for excessive costs and poor results

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OneCare Vermont is premised on a proposal to create an administrative system in lieu of traditional fee-for-service health care models, in which OneCare Vermont collects federal Medicaid funds and parses them out to hospitals and health care providers so as to increase preventive care and health care outcomes while increasing efficiency.

OneCare Vermont has come under increased scrutiny for exceeding its budgets while not delivering on promised goals.

Recent hearings have focused on whether OneCare Vermont’s mandate to implement its vaunted One Payer model should be continued, and if so for how long. On Dec. 16, the entity was slapped with criticisms by the Green Mountain Care Board for its excessive budgets and lack of responsive performance data. Vermont is also pumping another $5 million in 2023 into efforts to gather the data necessary to implement the program.

OneCare Vermont is premised on a proposal to create an administrative system in lieu of traditional fee-for-service health care models, in which OneCare Vermont collects federal Medicaid funds and parses them out to hospitals and health care providers so as to increase preventive care and health care outcomes while increasing efficiency. Some critics, including outspoken whistleblower Robert Hoffman, have accused the entity of wasting huge amounts of money to deliver substandard services, while sapping small hospitals of solvency and paying OneCare Vermont executives with twice the national average in salaries for comparable work. OneCare has also been accused of lack of transparency in its salary payments.

After years of supposed implementation of this newfangled improvement, the results are being forcefully challenged. OneCare Vermont has appealed to a lack of available data to implement its lofty mission, and so the Legislature in 2022 commissioned an additional $5 million to be invested in 2023 to gather this information. Act 167 appropriates $900,000 from the General Fund to “support the work of the Director of Health Care Reform … including hiring consultants as needed,” and $4.1 million to the Green Mountain Care Board to similarly hire more consultants.

Tension exists between patient care and administrative profiteering. As Dr. Stuart Graves has observed:

Any party that can insert itself in the health care delivery process acquires power.  While the scientific study of illness and injury has a firm objective reality across cultures, the use of that knowledge for health care begets a social process influenced by the interests of others.  Those interests may facilitate or impede the alleviation of suffering. … The information infrastructure for health care lies firmly in the domain of culture, exposing it to omnipresent but commonly imperceptible forces that may distort its aim.  Effectively countering those forces requires exposure of their adverse effects.  Power without transparency tends to serve its own interest.

The concern regarding OneCare Vermont is precisely that it has served the pocket-lining interests of its executives at the expense of improved healthcare outcomes. Back in 2016, Dr. Graves warned Vermonters:

By using an administrative model of businesses competing for market share, and hoping health will be a side effect of that goal, [we] have created vast amounts of waste, and on top of that we allow the abandonment of our neighbors whenever a business finds it “fiscally responsible.” We have mistakenly abandoned our essentially moral motivation to care for one another, and substituted the profit motive instead.

On Dec. 16, Green Mountain Care Board’s new chair, Owen Foster, who is charged with overseeing OneCare Vermont, issued a scathing rebuke to the entity:

Fiscal responsibility is particularly important to me to consider given the increases in healthcare costs that Vermonters have experienced and of course the incredible inflationary pressures Vermonters and Vermont businesses are dealing with. OneCare’s website says that healthcare costs are too high. I believe a former Board Chair said that the costs are unaffordable, and at the hearing on November 9th OneCare stated that the affordability is a challenge for many Vermonters. … OneCare was asked if there was any cost benefit analysis done in connection with evaluating how they deploy resources; they indicated that there has not been. … It appears that OneCare has not implemented, at least in full, Board member suggestions, requirements even, about program evaluation, and the benchmark year report we received was not in alignment with what we had suggested.

Mr. Foster recommended cutting OneCare Vermont’s funding and demanding accountability.

Given this, I have found that OneCare has not been fiscally responsible in this past budget and I would propose that the OneCare budget be reduced by an equivalent to the top five executive bonuses that were received in fiscal year 2022,” Foster said. “…I think it’s inappropriate for the budget to include that amount of money given the lack of fiscal responsibility. And understanding how you’re deploying resources and using the money is a big part for me of fiscal responsibility, especially when Vermonters can’t access the care they need and they’re paying prices that everyone I think says are unaffordable. I’d also suggest the Board reduce the budget by an amount equivalent to the Public Affairs and Marketing Budget.”

Green Mountain Care Board member Tom Walsh also lambasted the company: “How much longer do we continue to put more and more resources into [OneCare Vermont]? It’s been an eye-opening several months. … I’ve struggled to find the value that OneCare’s bringing to Vermonters.”

Additional transparency may come from Hoffman’s ongoing case against OneCare, which is approaching trial. Hoffman argues OneCare was using bad data to prop up the success of the reform effort. Hoffman, who was fired for his efforts, made the claims again in a 13-page complaint filed in Chittenden County Superior Court in May. In it, he alleged his termination was an act of retaliation.

Asked for a his take on the latest development, Hoffman stated: “Owen Foster and Tom Walsh are focusing on exactly the performance and transparency areas of which I have warned the State of Vermont for years. I am pleased that accountability to taxpayers and patients alike will finally be demanded.”

Between the Legislature’s data gathering, the demands by Green Mount Care Board for better accountability from OneCare Vermont for its expenditures and performance measures, and Hoffman’s suit, Vermonters may get information about the truth of the administrative juggernaut’s fiscal responsibility.

In the interim, the bureaucratic behemoth has become too big to fail: reversing course would cause chaos to convert the state back to a fee-for-service model for its health care providers.

Calls for accountability are a sign that the administrative excesses warned by Dr. Graves may be brought to heel. Greater transparency will allow Vermonters to know whether OneCare Vermont has achieved its vaunted efficiency gains, or merely bilked taxpayers of both money and adequate health care.

John Klar is an attorney and farmer residing in Brookfield. © Copyright True North Reports 2022. All rights reserved.

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4 thoughts on “OneCare Vermont slapped for excessive costs and poor results

  1. Let’s not forget our Vermont Supreme Court refused the request from the State Auditor Doug Hoffer to examine their expenses. The court said no. Wouldn’t it be nice to see the family tree of One Care it’s roots into state government.

  2. Yet another failed policy and failed organization from its inception. The bureaucrats and elected officials will continue to prop it up at taxpayer expense. Where is all the money going? The top administrators, executives, and grifters who jumped aboard the money machine known as “managed healthcare.” Clearly, a misnomer and a proven failure for decades across the nation. It was all created to make some very wealthy and the majority perpetually poor and sick, aka customers for life. Vermont, the corporate government welfare State.

  3. If you have any friends or family having to deal with hospitals in Vermont. You are very, very familiar with long wait lines and terrible service, not because of the those on the front line, but for the running/management of the system.

    Average income in Vermont?
    Per capita income $37,903.00
    Standard Platinum family plan $38,257.32 ($3188.11 x 12)

    Can you see the problem?

    Supporting data


    Healthcare plan

    This is a problem when you have crony capitalism. When you have holding companies across america that own the insurance companies that control 80% of their market in each state. Crony capitalism is the 1st cousin to socialism, there is no “free market”, things are controlled by “certificate of need”, there is no competition between states, because they are all owned by the same holding company…

    It’s like Ben and Jerry’s and Hagen Daz….all owned by Unilever, don’t think they will ever compete openly for anything.

    And when crony capitalists sleep together, being first cousins with socialists, is how you get the genetic changes to Marxism and Communism. They are all in bed together, an orgy of power, money and debauchery.

    Welcome to your Vermont Health Care System.

    Welcome to pretty much all the systems running in Vermont, how uncoincidentally has one of the lowest ethical grades in our entire nation.

  4. Huh. $9,000,000.00 more to ‘consultants’. That’s a whole lot of doctor and nursing salary spent to ‘fix’ the allegedly best, most affordable thing since penicillin.
    At what point might the people of Vermont awaken to see the corrupt system our ‘legislators’ forced on us? Of course, the answer is never.

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